In accordance with the variance, lumper fees are paid at the time at the time of service rather than ahead of time. Unfortunately, this means your driver is responsible for paying for the lumper service on site. As mentioned previously, this is where some drivers can become upset.

This is where, as a carrier, it’s important when booking your loads to try to know ahead of time if lumper fees will be required, so drivers can at least be prepared.

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You’ll find that there are some very common complaints from customers regarding deliveries in the grocery space. Most notably, there are instances of the cargo falling over in transit and being damaged. Here you find one of the top selling points of lumper service companies.

So how do they work? Put simply, the third party works on a regular basis with these docks. A charge for the service then goes to either the carrier or the shipper.

Typically, drivers would and should know when to expect a lumper service before arrival. However, this isn’t always the case. This is another source of driver frustration with lumper services in general.

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Basically, the thinking here is that drivers are already on the road for so many hours of their day. Therefore, you want to avoid additional strain on the driver at various stops. By having a third-party service handle this job, the benefit should, in theory, be threefold:

• Drivers get more time to rest.
• Drivers avoid risking injury on unfamiliar docks.
• Quicker loading or unloading allows drivers to save time.

Unfortunately, nothing is ever quite that simple. In this case, drivers may question the efficacy of the final point above.

That said, let’s hold that thought for a moment and dive into how a lumper service actually functions.

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